7+ RCS Messaging Examples and Their Everyday Uses by Industry

Rich Communication Services (RCS) with more than one billion users active, has been now on path to becoming the most popular standard for personal and business communications.

The revolutionary change was made when Apple started supporting RCS on iOS devices, which was released in September 2024. The update bridges the divide between iPhone and Android users, providing seamless cross-platform multimedia messaging. Prior to this, iPhone users had to depend upon SMS and MMS protocol for communication with Android contacts. RCS is able to eliminate this issue by enhancing the messaging experience across all devices.

What exactly is RCS communicating?

RCS is a mobile-native messaging protocol that can support rich multimedia and interactive elements including contextual actions button, links to websites and maps. RCS messaging is an appealing idea because it improves your messaging experience, while maintaining its accessibility and simplicity. You can also connect directly with customers without needing users to download an app from another company to benefit from the features listed below:

Rich media: Share HD media such as carousels, gifs and cards.
Security: verified in-channel messages featuring a unique logo and encryption from end-to-end.
Real-time chats: See typing indicators and receipts that are read by message.
Suggestions for responses: Use bespoke action buttons and fast responses.
Integrations that are flexible: Combine other apps to create a single interface.

How to improve customer communication with RCS messaging?

RCS business messaging users have grown by 36% since June 2024, showing how it can improve user experiences. Our customers have seen great results, like 500% more engagement in their campaigns. But what types of messages do businesses use with RCS to get these results?

Here are some RCS messaging examples that turn simple interactions into memorable and trustworthy ones.

1. Customized Promotions

Send limited-time offers that customers can redeem or save to their digital wallet. Use rich visuals like carousels and multimedia to let them browse products directly in the chat.

2. Automated Notifications

Share updates like order tracking, job openings, or fraud alerts. Customers can respond using simple buttons or text.

3. 24/7 Customer Support

Set up RCS chatbots to help customers solve issues, check store hours, request updates, or manage loyalty programs—all within the chat.

4. Feedback Requests

Send surveys or questions to understand customer experiences. For example, a gym can ask members to rate a class and its instructor.

5. App Integrations

Connect RCS with other apps to let users complete tasks without leaving the chat, like booking a hotel room or planning travel with an AI assistant.

RCS Messaging Examples Across Industries

Connect RCS to your system to share easily real-time and historical information. This lets you customize messages and perform quick actions. No matter if you're a novice or an expert in business communications, RCS works for everyone. Here are some great RCS examples from major industries that provide great customer experience.

RCS for the healthcare industry:

Appointment Reminders and Scheduling

RCS is a tool that can provide automated appointment reminders to patients which allows patients to make changes, confirm or cancel appointments directly via the interface for messaging. This reduces no-shows and increases efficiency in scheduling.

Patient Support and Follow-ups

Healthcare professionals can utilize RCS to deliver follow-up messages, send reminders for medication and health tips or address common patient questions. It provides real-time communication and enhances engagement of patients and outcomes for care.

RCS for the Finance Service:

Transaction Alerts and Notifications

RCS can send instant messages about things like when money is spent from your account, if something strange happens, or when a payment goes through. You can easily check or ask about it, which helps keep your account safe.

Personalized Financial Advice and Support

Banks or financial companies can use RCS to send you advice, updates about loans, or reminders to pay bills. You can ask questions or get help right in the chat, making it easy and fun to manage your money.

RCS for the Retail and Food Service Industry:

Order Updates and Delivery Notifications

RCS can send messages to let you know when your order is confirmed, shipped, or on its way. You can even change your order or add more items, all in one message, making it faster and easier.

Special Offers and Rewards

Stores and restaurants can send you cool deals, discounts, and reward points using RCS. You can check out offers, browse food or products, and even buy things directly in the chat, making shopping more fun.

RCS for the Logistic Industry:

Real-Time Shipment Tracking

RCS will send you quick updates about your delivery, like when it's picked up, on the way, or delivered. You’ll know if there’s a delay and can track your package easily.

Automated Delivery Scheduling

Logistics companies can use RCS to send messages that let you pick or change delivery times. You can choose when you want your items to arrive, making it easier and more flexible.

RCS for the Education Industry:

Classroom Reminders and Updates

RCS sends reminders to students about important things like assignment due dates, exams, and school events. Students and parents will get quick updates so they won’t forget anything important.

Student-Teacher Communication

Teachers can use RCS to send homework, class news, and feedback about how students are doing. Students can ask questions or get help through messages, making it faster and easier to communicate.

RCS for the Entertainment and Media Industry:

Event and Show Notifications

RCS can send messages to remind you about upcoming events, concerts, or shows. You can get details like ticket info, showtimes, and special offers just for you.

Subscription and Content Updates

Media companies can use RCS to tell you when new movies, TV shows, or music are available. You’ll also get reminders to renew your subscription and easy links to the latest content.

RCS for the Politics Industry:

Voter Engagement and Updates

RCS helps political parties or candidates send important news to voters, like voting dates and campaign events. It also reminds people about signing up to vote and where to go to vote.

Interactive Polls and Surveys

Political parties can use RCS to ask people questions or get feedback. Voters can answer questions about what they want in policies or how they feel about the candidate’s campaign.

Take RCS to the next level with Shree Tripada

RCS is a messaging service that works on all devices and is supported by many networks. To get the most out of RCS messages, it's best to use it as part of a good plan for all your communications.

Shree Tripada is a platform that keeps all your customer messages in one place. It lets you create and automate messages easily with a simple drag-and-drop tool, so even people who aren’t techy can make their own content.

The platform also has smart tools that show how well your messages are doing, using both live and past information to help you make them better. Plus, Shree Tripada's secure network makes sure each RCS message is fast and safe.

This is just a peek at what you can do when you combine RCS with Shree Tripada. To learn more, talk to one of our experts or book a demo!

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